DBS is a leading provider of online technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software. DBS delivers on-demand support services to subscribers globally. The company also provides thousands of single incident sessions .
There are various channels to contact DBS including web-based, real-time phone, chat and e-mail., DBS offers a comprehensive service which includes diagnosis and repair, installation and maintenance services and training for multiple devices, software applications and other products including PCs, digital cameras, MP3 players, printers etc.
DBS is “one stop shop” for many customers’. Customers can rely on DBS to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase.
DBS documents every problem, solution and relevant hardware and software specs while capturing each customer’s information and creates a profile. All this information is available is at all time to tech experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support anytime.