If there are one or more resolved issues, the fees for the Service will not be refundable. Notwithstanding this DBS may, at its sole discretion and on a case by case basis, agree to a refund of Plan fees after deducting charges for servicing the Customer.
- The incident based plans has a guarantee of 30 days from the day service was taken.
- If the problem comes up gain we will try to fix the issue first without charging any amount and in case we are not able to resolve the issue
- Depending on the criteria, partial or full amount will be refunded
- The refund will be processed and will take 7-10 days working days to show as credit in the customer’s account through which payment was made.
The issue for which refund is requested either has to be the same or correlated to primary issue as mentioned confirmation email or the agreement signed by the customer. For example if there was printer related issue and customer is complaining for yahoo mail account DBS will not consider as a correlated case
And in such cases no refund will be issued.